Frequently Asked Questions

Everything you need to know about shopping with Secret Garden Official.

What is the standard shipping timeframe?

We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. International delivery times vary by location.

What is your return and exchange policy?

You can return or exchange any unworn item with original tags attached within 30 days of purchase. Sale items are eligible for store credit only.

How do I find my perfect fit?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our specific garment measurements for the best fit.

Are your materials sustainably sourced?

Secret Garden Official is committed to ethical fashion. 80% of our collections are made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.